Your privacy matters to us

Depending on how you interact with us, we may collect and process information including:

• Contact information – such as your name, job title, business name, business address, telephone number and email address.
• Energy and supply information – such as your current energy supplier, electricity and gas usage, contract details, renewal dates, meter information, MPAN/MPRN numbers and information contained on your energy bills.
• Business information – information about your organisation that is required for us to obtain quotations, negotiate contracts or provide our services.
• Financial information – where required in connection with an energy contract or service. We will only request financial information where it is necessary.
• Communications – records of emails, telephone calls, enquiries, quotations, correspondence and other communications between you and Transparent Bills.
• Technical information – such as your IP address, browser type, device information and information about how you use our website.

We aim to collect only the information that is reasonably necessary to provide our services and operate our business.

We may use your personal information to:

• Provide energy quotations, comparisons and procurement services.
• Obtain prices and contract offers from energy suppliers.
• Negotiate with suppliers on your behalf where authorised.
• Process and administer energy contracts.
• Manage contract renewals and relevant renewal communications.
• Assist with supplier queries, billing issues and account administration.
• Verify information relating to your business or energy supply.
• Maintain records of our relationship and communications with you.
• Respond to enquiries and customer service requests.
• Improve our services and customer experience.
• Comply with our legal, regulatory and contractual obligations.
• Prevent fraud and protect our business and customers.
• Send relevant information about our services where permitted by law.

We will only process personal information where we have a lawful basis for doing so. Depending on the circumstances, this may include processing necessary to perform a contract, comply with a legal obligation, pursue our legitimate business interests or where you have provided consent.

Where we rely on legitimate interests, we consider the impact on your rights and interests before processing your information.

We will only share personal information where it is necessary and lawful to do so.

This may include sharing information with:

• Energy suppliers – where necessary to obtain quotations, negotiate prices, submit contracts or administer your energy supply agreement.
• Service providers – including organisations providing IT systems, CRM services, data storage, communications, professional services or other operational support.
• Industry partners – where their involvement is necessary to provide a service you have requested.
• Professional advisers – including accountants, solicitors, insurers or other advisers where necessary.
• Regulators and authorities – where disclosure is required by law, regulation or a lawful request from an appropriate authority.
• Business transfers – if Transparent Bills or part of its business is sold, transferred or reorganised, relevant information may be transferred as part of that transaction.

We do not sell your personal information.

We will not provide your personal information to unrelated third parties for their own marketing purposes unless you have given permission or another lawful basis applies.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period will depend on factors including:

• The nature of our relationship with you.
• The services we have provided.
• Contractual requirements.
• Legal, tax, accounting or regulatory obligations.
• The need to establish, exercise or defend legal claims.

When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it where appropriate.

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites operate correctly, remember preferences and provide information about how visitors use a website.

Depending on the cookies used on our website, they may help us:

• Operate and secure the website.
• Remember user preferences.
• Understand how visitors interact with our website.
• Measure and improve website performance.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can also manage or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

Further information about the cookies we use may be provided through our cookie notice or cookie settings.

Some of our technology or service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the information receives an appropriate level of protection in accordance with applicable UK data protection legislation.

If you have any questions about this Privacy Policy, how we process your personal information or wish to exercise your data protection rights, please contact: