Our Terms & Conditions

Transparent Bills acts as an intermediary between business customers and energy suppliers.

Depending on your requirements, our services may include:

• Reviewing your existing electricity and/or gas arrangements.
• Obtaining quotations from energy suppliers.
• Comparing available tariffs and contract options.
• Negotiating commercial terms with suppliers.
• Presenting suitable energy contract options.
• Assisting with contract applications and supplier paperwork.
• Managing or assisting with contract renewals.
• Assisting with billing, metering or supplier queries.
• Providing general energy procurement and account support.

The availability of suppliers, tariffs and products may change at any time.

We do not guarantee that every supplier or tariff available in the UK energy market will be included in our comparison.

Energy prices can change frequently.

Unless specifically stated otherwise, quotations provided by Transparent Bills are indicative and subject to:

• Supplier acceptance.
• Credit approval.
• Contract availability.
• Verification of meter and consumption information.
• Market movements.
• The supplier's own terms and conditions.

A quotation does not guarantee that the quoted price will remain available.

Where a quotation has an expiry date or acceptance deadline, the customer must accept it within that period for us to attempt to secure those terms.

We cannot guarantee that a supplier will honour a quotation where market conditions or supplier requirements change before the contract is accepted.

You may be asked to provide Transparent Bills with a Letter of Authority (LOA).

An LOA may authorise us to contact your existing or prospective energy suppliers and obtain information relating to your energy account.

Depending on the authority provided, this may include obtaining:

• Contract information.
• Consumption data.
• Meter information.
• Renewal dates.
• Billing information.
• Other information reasonably required to provide our services.

An LOA does not, by itself, give Transparent Bills authority to enter into an energy supply contract on your behalf unless this is expressly stated and separately authorised.

Transparent Bills may receive commission from an energy supplier when we successfully arrange an energy contract.

Depending on the contract and supplier, our commission may be incorporated into the energy price you pay.

Commission arrangements can vary between suppliers and contracts.

Where applicable, information regarding our commission or remuneration will be provided in accordance with relevant regulatory requirements.

If a separate consultancy or service fee is payable directly to Transparent Bills, this will be communicated and agreed with you before the relevant service is provided.

Where we hold relevant information, we may contact you before the end of your energy contract to discuss renewal options.

Energy suppliers may have specific notice periods, termination requirements or renewal provisions.

You remain responsible for your energy supply arrangements and for ensuring that any necessary termination or renewal requirements are met unless we have expressly agreed to manage those matters on your behalf.

We recommend contacting us well in advance of your contract end date so that available options can be reviewed.

Unless otherwise expressly agreed, payments for electricity or gas consumption are made directly to the relevant energy supplier.

Transparent Bills is not responsible for collecting your supplier's energy charges.

You remain responsible for paying invoices issued by your energy supplier in accordance with the supplier's payment terms.

Failure to make payment may result in additional charges, debt collection activity or interruption to your energy supply in accordance with the supplier's terms.

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.

Subject to this, Transparent Bills will not be responsible for indirect or consequential losses arising from the use of our services.

We will also not be responsible for losses caused by matters outside our reasonable control, including:

• Changes in wholesale energy markets.
• Supplier withdrawal of prices or products.
• Supplier insolvency or failure.
• Incorrect information supplied by the customer.
• Delays or failures caused by energy suppliers.
• Network or metering problems outside our control.
• Government or regulatory changes.
• Events of force majeure.

Nothing in these Terms limits any legal rights that cannot lawfully be excluded.

We process personal information in accordance with applicable UK data protection legislation.

Details of how we collect, use, store and share personal information are contained within our Privacy Policy.

By using our services, you acknowledge that certain information may need to be shared with energy suppliers and relevant service providers in order for us to provide quotations or administer services.

You may ask us to stop providing brokerage or consultancy services to you, subject to any existing contractual obligations.

Ending your relationship with Transparent Bills does not automatically cancel an energy supply contract that has already been entered into with an energy supplier.

Any existing energy supply agreement remains subject to the supplier's terms and conditions.

We may also cease providing services where reasonably necessary, including where:

• False or misleading information has been provided.
• There has been abusive or inappropriate behaviour towards our staff.
• Continuing to provide the service could breach legal or regulatory requirements.
• Amounts properly due to us remain unpaid.
• We are otherwise unable to continue providing the service.

Our website may contain links to energy suppliers or other third-party websites.

We are not responsible for the content, security, availability or privacy practices of third-party websites.

Use of those websites is subject to their own terms and policies.

These Terms and Conditions and any dispute arising from them will be governed by the laws of England and Wales.

Unless applicable law provides otherwise, the courts of England and Wales will have jurisdiction in relation to disputes arising from these Terms.